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Warranty and Return

Return Policy
1.You have the right to cancel the order at any given time before the transfer or within 14 days of receipt. If for any reason you are not satisfied with your original purchase, you may return the product, provided that it is returned in its original condition and packaging (seals, labels), alongside with consumer properties and a commodity or cash receipt. According to paragraph 1 of Article 25 under the law of the Russian Federation «On Protection of Consumer Rights» from 07.02.1992 № 2300-1 — the return of used goods is impossible.
2. You must return the goods to SM-ART’s showroom located at the following address: Moscow, street Tatarskaya, 18, structure 1, room 21 (daily, from 10:00 to 22:00), having previously called the toll-free number: 8-800-770-70-38.
3. Exchange and Return of goods is made on the basis of the application of the buyer in accordance with the form prescribed by law.
4. In case of return, a waybill or and act of return must be filled out, which contains:
  • Full corporate name of the seller
  • First name, Patronymic, Surname of the buyer
  • Name of product
  • Date of sale and transfer of goods
  • Amount to be returned
  • Signature of seller and buyer
5. The amount owed will be refunded to the original source of payment within 10 business days from the date of the application (in accordance with Article 22 under the law of the Russian Federation «On Protection of Consumer Rights»).
6. Exchange and return of faulty goods is negotiated over the phone: 8-800-770-70-38.
Warranty and responsibility
1. The seller is not liable for any damage caused to the buyer as a result of improper use of the goods purchased at the online store.
2. The buyer is not to use the purchased goods for commercial purposes (not for resale, download, distribution, or any commercial use of any kind).
3. The buyer undertakes all responsibility for the reliability of the information provided during registration at the online store.
4. In other cases not covered by these Rules, the Parties shall be held liable in accordance with the current legislation of the Russian Federation.